If we send wrong item to you or you received the damaged stuff, then you can return it to us. You should report the problem in 3 days after receiving the products and return it within 7 days and the item must be in original condition when returning to us.
When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will be responsible for the returning shipping fee.
If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.
We offers partial or full refund on most items within 3 days of receiving your goods. The first step in the refunds process is to contact our Customer Service.
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
NO EXCHANGE OR REFUND:
Lingerie, Under Garments, Swimsuits, (Wigs, Hair. bundles, etc...)